Privacy Policy
Your privacy is important to us. This policy explains how Wagloc collects, uses, and protects your information.
Introduction
Wagloc ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our products, or engage with our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Contact us for business inquiries
- Request product information or quotations
- Subscribe to our newsletters or updates
- Participate in surveys or feedback forms
- Apply for partnership or distribution opportunities
This information may include: name, email address, phone number, company name, job title, business address, and other contact details.
Technical Information
We automatically collect certain information when you visit our website:
- IP address and location data
- Browser type and version
- Device information and operating system
- Pages visited and time spent on our website
- Referring website addresses
- Cookies and similar tracking technologies
Product Usage Data
For our smart lock products, we may collect operational data such as usage patterns, system performance metrics, and diagnostic information to improve product functionality and provide technical support. This data is collected only with explicit consent and in accordance with applicable data protection laws.
How We Use Your Information
Business Operations
- Process and respond to inquiries
- Provide product information and quotations
- Manage customer relationships
- Process orders and deliver products
- Provide technical support and services
Communications
- Send product updates and announcements
- Deliver newsletters and marketing materials
- Conduct surveys and collect feedback
- Notify about policy changes
- Respond to customer service requests
Legal Compliance
- Comply with applicable laws and regulations
- Protect our legal rights and interests
- Prevent fraud and unauthorized access
- Maintain business records
- Respond to legal requests
Product Improvement
- Analyze usage patterns and preferences
- Improve product design and functionality
- Develop new features and services
- Enhance user experience
- Conduct research and development
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties.
We may share your information only in the following circumstances:
Service Providers
With trusted third-party service providers who assist us in operating our business, such as hosting services, payment processors, and logistics partners, under strict confidentiality agreements.
Legal Requirements
When required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of others.
Business Transfers
In connection with a merger, acquisition, or sale of all or a portion of our business, subject to confidentiality agreements and applicable data protection laws.
Consent
With your explicit consent for specific purposes not covered by this policy.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Technical Safeguards
- Encryption of data in transit and at rest
- Secure server infrastructure
- Regular security assessments
- Access controls and authentication
Organizational Measures
- Employee training on data protection
- Confidentiality agreements
- Limited access on need-to-know basis
- Regular policy reviews and updates
Please note: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using industry-standard practices.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
Retention Periods
Your Rights
Depending on your location and applicable data protection laws (such as GDPR, CCPA), you may have the following rights regarding your personal information:
Access
Request copies of your personal information
Rectification
Request correction of inaccurate information
Erasure
Request deletion of your personal information
Restriction
Request limitation of processing activities
Portability
Receive your data in a structured format
Object
Object to certain processing activities
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.
Please note that certain rights may be subject to limitations or exceptions under applicable law, and we may need to verify your identity before processing your request.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small data files stored on your device.
Essential Cookies
Necessary for basic website functionality and security.
RequiredAnalytics Cookies
Help us understand how visitors interact with our website.
OptionalMarketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness.
OptionalManaging Cookies
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies or alert you when cookies are being sent.
International Data Transfers
As a global business, we may transfer your personal information to countries outside of your jurisdiction, including China where our headquarters are located. When we transfer personal information internationally, we ensure appropriate safeguards are in place:
Adequacy decisions recognized by relevant data protection authorities
Standard contractual clauses approved by data protection authorities
Binding corporate rules and certification schemes
Your explicit consent for specific transfers
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Post the updated policy on our website
- Update the "Last updated" date
- Notify you via email or website notice for significant changes
- Obtain your consent where required by law
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
General Inquiries
Business Address
Wagloc Technology Co., Ltd.
Panyu District, Guangzhou
Guangdong Province, China
Response Time
We aim to respond to all privacy-related inquiries within 30 days. For urgent matters or data subject rights requests, we will acknowledge receipt within 72 hours and provide a full response within the timeframe required by applicable law.
This Privacy Policy is effective as of December 2024 and applies to all information collected by Wagloc.
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