Terms of Service

Company Name: Wagloc

Business Address: Panyu District, Guangzhou, Guangdong, China

Contact Email: contact@apexiotec.com

Contact Phone: +86 19876892685

Business Type: Smart lock manufacturer and exporter specializing in B2B solutions

Wagloc provides the following products and services exclusively to B2B customers:

• Smart lock manufacturing for residential, apartment, and hotel applications
• OEM (Original Equipment Manufacturer) services
• ODM (Original Design Manufacturer) services
• Product customization including appearance, branding, software configuration, and packaging
• TT Lock and Tuya platform integration solutions
• Technical support and consultation services
• International certification guidance (CE, RoHS, FCC, UL, ISO9001, etc.)

All products and services are provided exclusively for business-to-business transactions. We do not engage in retail sales to individual consumers.

To use our services, you must:

• Be a legally registered business entity
• Have the legal authority to enter into binding agreements
• Provide accurate and complete business information
• Maintain the confidentiality of any account credentials
• Be at least 18 years of age if representing a business

We reserve the right to refuse service to any entity that does not meet these requirements or violates these Terms.

All orders are subject to the following process:

• Initial inquiry and specification discussion
• Technical feasibility assessment
• Quotation and terms negotiation
• Sample approval (where applicable)
• Formal purchase order confirmation
• Production scheduling and delivery arrangement

Orders are not binding until confirmed in writing by Wagloc. We reserve the right to accept or decline any order at our discretion.

Pricing and payment terms are established as follows:

• All prices are quoted in USD unless otherwise specified
• Prices are subject to change without notice until order confirmation
• Payment terms are typically 30% deposit, 70% before shipment
• Alternative payment arrangements may be negotiated for established clients
• Late payment may result in order delays or cancellation
• All bank charges and transaction fees are borne by the customer

Specific pricing and payment terms will be detailed in individual quotations and purchase agreements.

Manufacturing and delivery terms include:

• Production lead times vary based on product complexity and order quantity
• Delivery terms follow Incoterms 2020 standards (typically FOB, CIF, or DDP)
• Shipping arrangements and costs are specified in individual agreements
• Risk of loss transfers according to agreed Incoterms
• Delays due to force majeure events are not subject to penalties
• Customers are responsible for import duties and local compliance requirements

Wagloc provides the following quality assurances:

• Products manufactured according to agreed specifications
• Standard manufacturing warranty of 12 months from delivery date
• Defective products will be repaired or replaced at our discretion
• Warranty covers manufacturing defects but excludes misuse or normal wear
• Extended warranty terms may be negotiated separately
• Quality control testing performed according to industry standards

THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Intellectual property rights are governed as follows:

• Wagloc retains all rights to its proprietary designs and technologies
• Customer-provided designs and specifications remain customer property
• Joint developments require separate IP agreements
• Customers warrant they have rights to any provided designs or trademarks
• Wagloc will not infringe on third-party intellectual property rights
• Confidential information is protected under separate NDAs where applicable

Wagloc's liability is limited as follows:

• Total liability shall not exceed the value of the specific order in question
• We are not liable for indirect, consequential, or punitive damages
• Liability for delivery delays is limited to order value
• Force majeure events release us from performance obligations
• Customers must inspect products within 30 days of delivery
• Claims must be made in writing within warranty period

THESE LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

We are committed to protecting confidential information:

• Business information shared during negotiations is kept confidential
• Technical specifications and designs are protected
• Customer data is processed according to applicable privacy laws
• Information is only shared with authorized personnel
• Separate NDAs may be required for sensitive projects
• Data retention policies comply with legal requirements

Compliance responsibilities are shared as follows:

• Wagloc maintains ISO9001 quality management certification
• Products can be manufactured to meet CE, RoHS, FCC, UL standards
• Customers are responsible for determining required certifications
• Certification costs are typically borne by customers
• We provide guidance and support for certification processes
• Import/export compliance is shared responsibility

These Terms may be terminated under the following conditions:

• Either party may terminate with 30 days written notice
• Immediate termination for material breach of Terms
• Outstanding orders will be completed unless otherwise agreed
• Payment obligations survive termination
• Confidentiality obligations continue after termination
• Warranty obligations remain in effect for delivered products

Legal matters are governed as follows:

• These Terms are governed by the laws of the People's Republic of China
• Disputes will be resolved through good faith negotiation first
• Unresolved disputes subject to arbitration in Guangzhou, China
• Arbitration conducted under China International Economic and Trade Arbitration Commission rules
• Arbitration proceedings conducted in English or Chinese
• Judgment on arbitration award may be entered in any competent court

These Terms may be updated as follows:

• Wagloc reserves the right to modify these Terms at any time
• Changes will be posted on our website with effective date
• Continued use constitutes acceptance of modified Terms
• Material changes will be communicated to active customers
• Existing orders remain subject to Terms in effect at time of order

For questions regarding these Terms of Service, please contact us: